Frequently Asked Questions
How to order?
- Visit our website at www.ajmeraoptics.com.
- Select your favorite frame, Select the lens, Click on > checkout > Enter your details and continue shipping > Select your preferred payment method. Continue and complete the order.
Why can't I sign in?
- Reach out to our support heroes for assistance! Please contact our customer support at ajmera_optician@yahoo.com.
Where is my order receipt?
- You should have received a copy of your order receipt at the email address used to place your order.
- However, while shipping your order will be provided with the necessary receipt, an invoice and a label of your order.
Do I need my prescription to place an online order?
- Please note that we will not be responsible for any errors if incorrect inputs are provided.
Where can I find my order?
- You can find your order in your account on our website.
How can I track my order?
- You can track your order using the AWB (Airway Bill) number provided by our delivery partners.
- For further information, you can contact us at ajmera_optician@yahoo.com or chat support at
+91 9898005569.
Has my order been dispatched yet?
- Hang tight, we're working at lightning speed to get your order out the door. You'll receive a dispatch notification soon!
What delivery services do you offer?
- We use multiple delivery services, including DHL, Delhivery, Ecom Express, DTDC, Xpress bees, Ekart, and Shadowfax
How long does it take for my order to reach me?
- While the standard delivery time is 6-7 days, we strive to deliver your order as quickly as possible to ensure your excitement is not spoiled.
What is your returns policy?
- We have a hassle-free 14-day return policy, no question asked. Just return in original condition. Your satisfaction is our priority.
What should I do if I received the wrong item?
- If you receive the wrong product, please contact us at ajmera_optician@yahoo.com and we will assist you promptly.
What is the proper way to clean and care for my eye wear?
- Dry your glasses gently with a soft cotton towel or cleaning cloth for eyeglasses.
- Avoid using rough materials such as facial tissue or paper towels to dry your glasses, as they may scratch your frame or lenses.
- Avoid using any cleaners containing ammonia (such as Windex) or senitizers,lotions (like some hand soaps), as these products could damage your lenses.
- Avoid touching your lenses with your hands to prevent contact with dirt and oil particles that could scratch the surface.
- When not using your glasses, keep them in a case to avoid scratches.
- Avoid leaving your glasses in a hot vehicle. High heat could damage the frame and lenses.
Do you have a size guide?
- Yes, we have a size guide available. You can find it in the bottom corner of every product image.
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